New CommVault CommValue Program Addresses Growing Concerns about the Scalability of Support for eDiscovery and Multi-Tenet Solutions
"Scalability is one of the biggest pitfalls that managed solution providers need to watch out for." That statement by ESG's Senior Channel Analyst, Paul Myerson, in a recent SearchITChannel podcast highlights one of the new difficulties that today's solutions providers are encountering, especially as they begin to implement solutions such as archiving and eDiscovery in all size customer accounts. Even though each customer's environment is different, customers still expect their reseller to quickly and cost-effectively deploy these increasingly complex solutions and then support them on an on-going basis. Yet finding a solution provider that has the skill sets and can cost-effectively scale to meet these new customer demands is still easier said than done.
It used to be that just enterprise organizations had complex configurations that required customized configurations and support from software and hardware providers. In fact, this is sometimes the unspoken rule as to when customers had to stop buying from resellers and begin buying hardware and software directly from the manufacturer as manufacturers could provide the higher level of expertise needed to manage and support these more complex environments. But with introduction of more complex data management solutions around virtualization, remote office, and eDiscovery requirements as applicable to small businesses as to large, small businesses now need their resellers to provide many of the same type of resources that once only reserved for enterprises.
That is what makes today's announcement about the new CommVault® CommValue® program so significant. Whereas before CommVault engineers were the primary individuals that had access to CommVault's Technical Resource Library, Knowledge Base and Education Services, the new CommValue program opens access to this information so any participating CommVault channel partner or VAR can draw from the same knowledge and experience as the vendor.
Specific benefits that resellers and their customers should see from the new CommVault CommValue program include:
ESG's Myerson is right on the money in the sense that scalability is one of the biggest challenges that resellers and VARs face. Organizations of all sizes now, more so than ever, need to examine how well their solution provider can scale to solve the more complex problems that they face. This is exactly the issue that the new CommVault CommValue program is designed to address. By giving CommVault resellers and partners access to internal CommVault knowledge and resources, customers can expect less problems going forward when the Simpana software is installed and supported while receiving a higher quality of support from the reseller's engineers that support their environment.
It used to be that just enterprise organizations had complex configurations that required customized configurations and support from software and hardware providers. In fact, this is sometimes the unspoken rule as to when customers had to stop buying from resellers and begin buying hardware and software directly from the manufacturer as manufacturers could provide the higher level of expertise needed to manage and support these more complex environments. But with introduction of more complex data management solutions around virtualization, remote office, and eDiscovery requirements as applicable to small businesses as to large, small businesses now need their resellers to provide many of the same type of resources that once only reserved for enterprises.
That is what makes today's announcement about the new CommVault® CommValue® program so significant. Whereas before CommVault engineers were the primary individuals that had access to CommVault's Technical Resource Library, Knowledge Base and Education Services, the new CommValue program opens access to this information so any participating CommVault channel partner or VAR can draw from the same knowledge and experience as the vendor.
Specific benefits that resellers and their customers should see from the new CommVault CommValue program include:
- Access to the CommVault Services Methodology. An area that CommVault is giving greater attention to is helping its customers realize a Return on Investment (ROI) in a shorter amount of time after buying its Simpana software. CommVault has been working with its own engineers for some time on its new DESIGN, BUILD and MANAGE methodology. Now it extends this methodology to its channel partners and VARs so their customers can more quickly deploy and scale the CommVault Simpana® software while driving costs out of their operations.
- Closer relationships between resellers and customers. As customer environments get more complex and they demand more from their IT infrastructure to meet growing data volumes and new government requirements, they need resellers that they can rely upon to provide them the services they need. This is only possible if these resellers have the information and intelligence at their fingertips. With CommVault opening up the door to their knowledge base and education services resources, they can now more adeptly respond to these customer requirements while also improving their own technical proficiency and expertise.
- More bang for the buck. A common problem among both resellers and customers is that they often are not aware of the power of the software that they just sold or bought. By CommVault making its internal technical resources available to its partners and resellers, they can learn more about Simpana's capabilities and features and encourage their customers to take greater advantage of them so they can derive more value from the software.
ESG's Myerson is right on the money in the sense that scalability is one of the biggest challenges that resellers and VARs face. Organizations of all sizes now, more so than ever, need to examine how well their solution provider can scale to solve the more complex problems that they face. This is exactly the issue that the new CommVault CommValue program is designed to address. By giving CommVault resellers and partners access to internal CommVault knowledge and resources, customers can expect less problems going forward when the Simpana software is installed and supported while receiving a higher quality of support from the reseller's engineers that support their environment.
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